Q: My application calls for a different type of input connector, can I order your product with a different input connector?
A: In most cases yes, just give us a call our send an email to firstname.lastname@example.org and we will try to accommodate whatever your application requires
Q: What is the average lead-time for your product?
A: Our standard lead time is 30 days. For a small fee we can rush ship most units in one week.
Q: I have a custom application, can you help?
A: We are here to help, please call or email our engineering department to discuss your requirement. email@example.com or 757-463-3553
Q: Can I use my block converter with your beacon receiver?
A: Our beacon receiver requires a PLL LNB or BDC with a stability of +/- 10KHz.
Q: Can your beacon receiver lock on my data carrier?
A: Up to 56Kbit of data rate. Contact the factory for larger data rates. firstname.lastname@example.org or 757-463-3553
Q: What is the difference between your upconverters?
A: The Model 5425 outputs the L-band signal in addition to 24V DC to power an outdoor transmit head, and 10MHz Ref. for the transmit head to lock on. The Model 5420 output is only an L-band signal.
Q: Do I need a LNB or a BDC?
A: If you are mounting the device at the feed point of your antenna, you need the LNB with a gain of 60dB. If you already have a LNA at your antenna then a BDC with a gain of 30 dB is correct.
Q: My Beacon Receiver is suffering from a loss of lock after warm up. Recycling the power will restore lock but only for a short time. When the receiver does acquire lock, the output level is extremely erratic setting anywhere between 0 and 8 Volts.
A: It is possible that the receiver is suffering from a long-term frequency drift. Try going up and down in 0.01 MHz steps, one step at a time. Begin by connecting a digital voltmeter to the AFC output (pin 4) and ground on (pin 7) on the rear panel. This is the AFC output. The center of passband is 6.6 volts DC. Adjust the frequency to get as close as possible to 6.6 volts. This should allow you to re-center the frequency in the receiver's passband.
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